We accept returns of new and lightly used items within 30 days of delivery, subject to the conditions below.
Inspection Upon Delivery
Please inspect your order promptly upon delivery. If your order is damaged in transit, incorrectly shipped, or defective due to faulty materials or workmanship, please contact us in writing at Marketing@vstled.com within 30 days of delivery.
To help us assess the issue, please provide your order number, a description of the problem, and photos or videos where applicable.
Return Eligibility
To be eligible for a return, your item must be returned within 30 days of delivery and must be in new or lightly used condition.
Returned items must include:
- All original accessories, components, manuals, and packaging
- Receipt or proof of purchase
Items that are damaged due to improper installation, misuse, modification, accident, water exposure where the product is not rated for such use, or missing components may not be eligible for a return or refund.
Return Shipping and Handling Fees
Non-Quality-Related Returns
For returns due to personal preference, ordering the wrong item, incorrect size or color selection, or other non-product-quality reasons:
- The customer is responsible for return shipping costs.
- A 5% handling fee will be deducted from the refund amount.
Product-Quality Issues
For verified product-quality issues, including defective items, incorrect shipments, or items damaged in transit:
- We will provide free return shipping or another appropriate return solution.
- No handling fee will be charged.
Depending on the circumstances, we may offer a replacement, replacement parts, or a refund without requiring the item to be returned.
Color Differences
Actual product colors may vary slightly from images due to lighting conditions, color temperature, photography, and display settings. The actual product shall be regarded as the final standard.
Exchanges
The fastest way to receive a different item is to return the original item first. Once your return is accepted, please place a separate order for the replacement item.
For verified defective, damaged, or incorrectly shipped items, please contact us first so that we can provide the most appropriate replacement or return solution.
Refunds
Please allow approximately 1–2 weeks for return processing after we receive your returned item.
Once we receive and inspect the return, we will notify you whether your refund has been approved or rejected. If approved, the refund will be issued automatically to your original payment method.
Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund.
Estimated Refund Processing Times
- Credit/Debit Card: 5–7 business days
- PayPal: 1–3 business days
Contact Information
Support Hours: Monday–Friday, 9:00 AM–5:00 PM
Phone: +1-949-656-9926
Email: Marketing@vstled.com