Return & Exchange & Refund Policy
To safeguard your rights, we support a refund and exchange policy. Please refer to the details below.
Upon delivery of the Goods, you will promptly examine them. If any of the Goods ordered
- have been damaged in transit
- or have been incorrectly shipped
- or are defective through faulty material or factory workmanship
You must notify us in writing (email service@vstled.com) within 30days from the date of delivery of the relevant Goods (You will be deemed to have accepted such Goods if you fail to notify us within such period).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
lf your refurn is accepted, we'll send you instructions on how and where to send your package. We will not be obliged to accept the return of any such Goods without a returns number having first been obtained by you.
Please Note :
The pictures of color difference products may be different from the actual color under the influence of light, color temperature and display parameters. Please take the real object as the standard. Thanks for your comprehension.
For non-quality reasons, the customer shall cover the return freight. No other handling fee
You can always contact us for any return question at service@vstled.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Please allow approximately 1-2 weeks for return processing. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. lf approved, we will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
lf you paid by credit or debit card, we'll process a refund to the same card originally used to place once we receive your return. Please allow approximately 5-7 business days to credit back to your original form of payment.
If you paid using PayPal, we'll process a refund to your PayPal account originally used to place once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment.
Contact Information
Support Time: 9 AM to 5 PM Mondoay-Friday
Phone: 001-949-656-9926
Email: service@vstled.com
Address: 53 Pembroke, Irvine CA 92618, United States